For Cake Makers, By Cake Makers...
The Windsor Clikstix range, hard-wearing and very easy to use. These cutters have taken the market by storm, right from the very start, making it far less difficult to add a message or inscription to your creations by using the alphabet and numbers Clikstix. These Clikstix shapes are perfect for adding a little decoration to your cupcakes or to quickly create lots of butterflies or flowers, all in one go.
In the first instance, Fabricake will always endeavour to simply replace the item like for like before resorting to refunding any payments.
All refunds will be given in the form of an E-Wallet / Store credit which can be used for future online orders or replacement purchases. To receive an online refund a Fabricake account will have to be activated if you do not already have one. This will then have the balance required added to it.
A valid receipt must be presented in order to obtain an exchange or refund.
If items appear to have been opened or used, unfortunately, we will not be able to accept them back.
Returns should be sent to:
FAO: Returns (Your Order Number)
Fabricake Sugarcraft
Unit 22 Parkside Centre
Southend on Sea
Essex
SS2 5SJ
Bank Holidays
We never open on Bank Holidays. Any orders placed on a Bank Holiday will be picked and despatched the next working day. For example, if we are closed Bank Holiday Monday and you place an order after 3 pm the Saturday before, that order then will not be picked and dispatched until the Tuesday.
Good Purchased in Error
Fabricake Sugarcraft Limited is happy to refund goods purchased in error on the condition that the item is unused, unopened and in its original condition. The refund will be either applied to a physical store credit or in the form of an E-Wallet balance to spend online.
Faulty Goods
Fabricake Sugarcraft Ltd operates a fast replacement service or money-back guarantee for any products found to be faulty. Please first contact fabricake Sugarcraft Ltd on 01702462222 or use our contact form so that arrangements can be made for products to be returned to Fabricake Sugarcraft Ltd wherever possible with their original packaging.
In the first instance, we will always look to replace the faulty item like for like before resorting to a refund.
Damaged Goods
Where goods are damaged in transit Fabricake Sugarcraft Ltd will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.
In the first instance, we will always look to replace the damaged item like for like before resorting to a refund.
