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In the first instance, Fabricake will always endeavour to simply replace the item like for like before resorting to refunding any payments.
All refunds will be given in the form of an E-Wallet / Store credit which can be used for future online orders or replacement purchases. To receive an online refund a Fabricake account will have to be activated if you do not already have one. This will then have the balance required added to it.
A valid receipt must be presented in order to obtain an exchange or refund.
If items appear to have been opened or used, unfortunately, we will not be able to accept them back.
The office is closed on Bank Holidays. Any orders placed on a Bank Holiday will be picked and dispatched the next working day. For example, if we are closed Bank Holiday Monday and you place an order after 3 pm the Saturday before, that order then will not be picked and dispatched until the Tuesday.
Goods Purchased in Error
Fabricake is happy to refund goods purchased in error on the condition that the item is unused, unopened and in its original condition. The refund will be either applied to a physical store credit or in the form of an E-Wallet balance to spend online.
We are unable to accept returns on edible products due to hygiene reasons.
Fabricake operates a fast replacement service or money-back guarantee for any products found to be faulty. Please first contact fabricake on 07881300171 or use our contact form so that arrangements can be made for products to be returned to Fabricake wherever possible with their original packaging.
In the first instance, we will always look to replace the faulty item like for like before resorting to a refund.
Where goods are damaged in transit Fabricake will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.
In the first instance, we will always look to replace the damaged item like for like before resorting to a refund.