All our orders are hand picked and packed by our lovely staff. Any orders which are placed before 15:00 will be despatched the very same day (apart from bank holidays). We pride ourselves on all our orders being packed safely, securely and to the highest of standards.
We make every effort to deliver goods within the estimated timescales. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.
Fabricake Sugarcraft Ltd will not be held responsible for delivery delays beyond our reasonable control, for example, strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.
In the event of requests for goods to be left at unattended premises (for example - in a garage) or with neighbours Fabricake Sugarcraft Ltd will endeavour to do so at the customers own liability.
All orders over the value of £40 are shipped FREE with our Premium Shipping Option (UK DPD Next Day Delivery)
Although as of late we have had to make slight amends to the postal charges we are still the only retailer to offer NEXT DAY delivery for free, as opposed to standard service.
Simply select the Premium option at the checkout. On your invoice, the delivery charge may show but it will then also be included as a discount.
If you wish to send your own courier to collect your order we can accommodate this.
Select the option "SEND YOUR OWN COURIER" we will process your order and email you the package dimensions and the weight.
You organise your own courier arranging collection from us at...
Fabricake Sugarcraft Limited
Unit 22 Parkside Centre
Temple Farm Industrial Estate
Between 9:30 and 4:30 Monday to Saturday
Email us the label to apply to your parcel and let your chosen courier do the rest.
Fabricake will not take responsibility for any lost or damaged parcel this will need to be bought to the attention of your chosen courier.
|Delivery Option||Up to 2kg||Over 2kg / 10" Size|
£5.00 (Premium Service)
(UK Next Working Day)
Royal Mail Saturday Guaranteed
Up to 2kg & Less than 10" In Length - £6.49
DPD Saturday or Sunday Delivery
Up to 10kg - £9.00 (With a £0.30 surcharge for every extra kilogram)
We never open on Bank Holidays. Any orders placed on a Bank Holiday will be picked and despatched the next working day. For example, if we are closed Bank Holiday Monday and you place an order after 3 pm the Saturday before, that order then will not be picked and dispatched until the Tuesday.
Any parcel which includes an item 10 inches in length or larger must be sent via our premium delivery service. This would include Cake Boards and Card and ALL Heavy Duty Wedding Cake Boxes
Any parcel weighing over 2 Kilograms must also be sent with the premium service.
Please feel free to fill your basket with the products you require. At the basket page, you can click the "Get Estimate" field and request a price on postage based on your postcode. All deliveries are calculated on size and weight.
In the first instance, Fabricake will always endeavour to simply replace the item like for like before resorting to refunding any payments.
All refunds will be given in the form of an E-Wallet / Store credit which can be used for future online orders or replacement purchases. To receive an online refund a Fabricake account will have to be activated if you do not already have one. This will then have the balance required added to it.
A valid receipt must be presented in order to obtain an exchange or refund.
If items appear to have been opened or used, unfortunately, we will not be able to accept them back.
FAO: Returns (Your Order Number)
Unit 22 Parkside Centre
Southend on Sea
Good Purchased in Error
Fabricake Sugarcraft Limited is happy to refund goods purchased in error on the condition that the item is unused, unopened and in its original condition. The refund will be either applied to a physical store credit or in the form of an E-Wallet balance to spend online.
Fabricake Sugarcraft Ltd operates a fast replacement service or money-back guarantee for any products found to be faulty. Please first contact fabricake Sugarcraft Ltd on 01702462222 or use our contact form so that arrangements can be made for products to be returned to Fabricake Sugarcraft Ltd wherever possible with their original packaging.
In the first instance, we will always look to replace the faulty item like for like before resorting to a refund.
Where goods are damaged in transit Fabricake Sugarcraft Ltd will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.
In the first instance, we will always look to replace the damaged item like for like before resorting to a refund.
Please contact us by telephone or by email to email@example.com stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.
Our courier's agents will leave a note if you are not there to receive the parcel. It is your responsibility to call the delivery company to arrange a re-delivery or collect the parcel. You will be eligible for the cost of us re-sending the goods if the parcel is returned to us marked as 'Not called for'. Failure to comply with these charges will result in the order being cancelled and refunded.
If a parcel is returned due to incorrect or insufficient address details provided on your order you will be eligible for the cost of resending the parcel. Parcels will only be resent once the charges have been met.
Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorization. Our couriers will charge Fabricake Sugarcraft Ltd to return the goods. If prior authorization has not been given, this charge will be deducted from the cost of the returned items.
Items missing from your Parcel
On delivery of your order please inspect the parcel contents. Any missing items must be reported within 48 hours of receiving your goods. If an item is missing please contact us by phone, email or by using our contact page.