FREE UK NEXT DAY DELIVERY ON ORDERS OVER £65
RATED EXCELLENT BY REVIEWERS
SPEND £50 FOR FREE PREMIUM DELIVERY UPGRADE

Delivery & Returns

Delivery

All our orders are hand picked and packed by our lovely staff. Any orders which are placed before 15:00 will be despatched the very same day (apart from bank holidays). We pride ourselves on all our orders being packed safely, securely and to the highest of standards. 

We make every effort to deliver goods within the estimated timescales. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.

Fabricake Sugarcraft Ltd will not be held responsible for delivery delays beyond our reasonable control, for example, strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.
In the event of requests for goods to be left at unattended premises (for example - in a garage) or with neighbours Fabricake Sugarcraft Ltd will endeavour to do so at the customers own liability.

Free UK Next Working Delivery

All orders over the value of £65 are shipped FREE with our Premium Shipping Option (DPD Next Working Day Delivery) (UK Mainland Only)

Although as of late we have had to make slight amends to the postal charges we are still the only retailer to offer NEXT DAY delivery for free, as opposed to standard service.

Simply select the Premium option at the checkout. On your invoice, the delivery charge may show but it will then also be included as a discount.

Free Premium Delivery Upgrade

If you spend £50 online you can upgrade from our standard delivery to premium ABSOLUTELY FREE!

Once your basket value hits £50 the option for Premium Delivery will be discounted to the same price as our Standard Delivery option.

Pricing

Delivery OptionUp to 2kgOver 2kg / 10" Size
Economy
(3-5 Days)
£2.99 - £3.60
£5.50
£5.50
£5.50
£5.50 (Premium Service)
£5.50
£5.50
£5.50
Standard
(1-2 Days)
£3.99 - £4.60
Premium
(UK Next Working Day)
£5.50

DPD / Interlink Express Services

Orders placed before 15:00 Monday - Friday using the next working day service, will be despatched for delivery for the next business day. A signature will always be required for deliveries sent with DPD / Interlink Express.

Please be aware that any deliveries to the Scottish Highlands may take an additional day in transit to arrive.

DPD Northern Island

Parcels up to 10kg - £10.00 (With a £0.47 surcharge for every extra kilogram)

DPD Channel Islands

Parcels up to 5kg - £15.83

Parcels from 5kg to 10kg - £22.28 (With a £1.33 surcharge for every extra kilogram)

DPD Scottish Highlands

Parcels up to 10kg - £12.73 (With a £0.79 surcharge for every extra kilogram)

DPD Isle of Man

Parcels up to 10kg - £16.97 (With a £0.91 surcharge for every extra kilogram)

DPD Republic of Ireland

Parcels up to 10kg - £16.97 (With a £0.91 surcharge for every extra kilogram)

Royal Mail Services

To offer the best standard of delivery we send every parcel fully tracked with Royal Mail, the service offers three trackable points of delivery to ensure we can keep you up to date at all times with the location of your goods.

Weekend Delivery Options

Royal Mail Saturday Guaranteed

Up to 2kg & Less than 10" In Length - £6.49

DPD Saturday or Sunday Delivery

Up to 10kg - £9.00 (With a £0.30 surcharge for every extra kilogram)

Bank Holidays

We never open on Bank Holidays. Any orders placed on a Bank Holiday will be picked and despatched the next working day. For example, if we are closed Bank Holiday Monday and you place an order after 3 pm the Saturday before, that order then will not be picked and dispatched until the Tuesday.

Exceptions

Any parcel which includes an item 10 inches in length or larger must be sent via our premium delivery service. This would include Cake Boards and Card and ALL Heavy Duty Wedding Cake Boxes

Any parcel weighing over 2 Kilograms must also be sent with the premium service.

Shipping Quotes

Please feel free to fill your basket with the products you require. At the basket page, you can click the "Get Estimate" field and request a price on postage based on your postcode. All deliveries are calculated on size and weight.

Returns

In the first instance, Fabricake will always endeavour to simply replace the item like for like before resorting to refunding any payments.

All refunds will be given in the form of an E-Wallet / Store credit which can be used for future online orders or replacement purchases. To receive an online refund a Fabricake account will have to be activated if you do not already have one. This will then have the balance required added to it.

A valid receipt must be presented in order to obtain an exchange or refund.

If items appear to have been opened or used, unfortunately, we will not be able to accept them back.

FAO: Returns (Your Order Number)

Fabricake Sugarcraft

Unit 22 Parkside Centre

Southend on Sea

Essex

SS2 5SJ

Good Purchased in Error

Fabricake Sugarcraft Limited is happy to refund goods purchased in error on the condition that the item is unused, unopened and in its original condition. The refund will be either applied to a physical store credit or in the form of an E-Wallet balance to spend online.

Faulty Goods

Fabricake Sugarcraft Ltd operates a fast replacement service or money-back guarantee for any products found to be faulty. Please first contact fabricake Sugarcraft Ltd on 01702462222 or use our contact form so that arrangements can be made for products to be returned to Fabricake Sugarcraft Ltd wherever possible with their original packaging.

In the first instance, we will always look to replace the faulty item like for like before resorting to a refund.

Damaged Goods

Where goods are damaged in transit Fabricake Sugarcraft Ltd will replace the item free of charge. We may ask for proof of the damage and a written statement so that we can proceed with a compensation claim against the courier.

In the first instance, we will always look to replace the damaged item like for like before resorting to a refund.

Lost Goods

Please contact us by telephone or by email to info@fabricakesugarcraft.co.uk stating your order reference, delivery address and contact details. We shall investigate lost packages with our courier partners and will arrange a replacement or full refund in the event the goods cannot be found. Please note we require a minimum of two working days to investigate lost packages with our couriers.

Uncollected Parcels

Our courier's agents will leave a note if you are not there to receive the parcel. It is your responsibility to call the delivery company to arrange a re-delivery or collect the parcel. You will be eligible for the cost of us re-sending the goods if the parcel is returned to us marked as 'Not called for'. Failure to comply with these charges will result in the order being cancelled and refunded.

If a parcel is returned due to incorrect or insufficient address details provided on your order you will be eligible for the cost of resending the parcel. Parcels will only be resent once the charges have been met.

Refused Parcels

Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorization. Our couriers will charge Fabricake Sugarcraft Ltd to return the goods. If prior authorization has not been given, this charge will be deducted from the cost of the returned items.

Items missing from your Parcel

On delivery of your order please inspect the parcel contents. Any missing items must be reported within 48 hours of receiving your goods. If an item is missing please contact us by phone, email or by using our contact page.

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